Privacy policy

Policy Points

Last updated: June 1, 2026

This Privacy Policy describes how Ougist ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ougist.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Personal Information We Collect

We collect various types of personal information to provide, fulfill, and improve our services. The specific information depends on how you interact with our Site:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Payment card details or PayPal account details (processed securely via Shopify and authorized payment gateways), transaction history, and payment confirmations.
  • Account Information: Username, password (encrypted and completely inaccessible to our staff), security questions, and saved preferences.
  • Transaction Information: Items viewed, cart contents, wishlist items, purchases, pre-orders, returns, and exchanges.
  • Customer Support Communications: Information you provide when contacting us for help, product inquiries, or warranty activations.
  • Technical Data: IP address, date and time of access, device type, browser type, operating system, requested URLs, and unique device identifiers collected automatically via cookies and pixels.

How We Collect Your Information

We collect personal information through the following methods: Directly from You: When you create an account, place an order/pre-order, contact our support team, or subscribe to our newsletters and promotional updates.

  • Automatic Collection: Through cookies, pixels, and similar tracking technologies as you navigate through the Site.
  • Third Parties: From trusted service providers (such as Shopify), secure payment processors, and our logistics/shipping partners who help us fulfill your deliveries.

How We Use Your Personal Information

We use your data for legitimate, specific business purposes, including:

  • Order & Pre-order Fulfillment: Processing payments, verifying transactions, arranging domestic ground shipping, and managing returns/exchanges.
  • Customer Support: Responding to inquiries, providing technical assistance, and handling product safety questions.
  • Marketing & Advertising: Sending updates about new site features, special sales, and promotional newsletters (only with your permission, where required).
  • Security & Fraud Prevention: Monitoring for fraudulent activities, protecting customer accounts, and ensuring a secure shopping environment.
  • Compliance: Meeting legal obligations, tax regulations, and enforcing our Terms of Service.

Disclosure and Sharing of Your Information

Ougist takes your privacy seriously. We do not sell, rent, or share your personal information with outside parties for their independent commercial use. We only share your data with trusted partners under the following circumstances:

  • Service Providers: Primarily Shopify, as well as authorized payment processors (including PayPal), verified shipping carriers, and data analytics providers essential to run our business.
  • Marketing Partners: To display relevant advertisements on third-party advertising platforms (like Google and Meta) based on your interactions with our Site.
  • Legal Requirements: When required by law, subpoena, or regulatory reasons to protect our corporate rights, safety, and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under strict privacy terms.

Your Rights and Choices

Depending on your location (including the California Consumer Privacy Act - CCPA/CPRA or the GDPR), you may have specific rights regarding your personal data:

  • Access & Portability: Request a copy of the personal information we hold about you or transfer it to another service provider. Correction: Request that we update or correct inaccurate or incomplete personal data.
  • Deletion: Request that we permanently delete your personal data (subject to certain legal exceptions, such as tax and order history records).
  • Opt-out of Marketing: You can opt-out of promotional communications at any time. Simply click the "Unsubscribe" link at the bottom of any marketing email we send you.

Security, Password Safety, and Data Retention

We implement industry-standard security protocols to safeguard your data. Please note that your account password is encrypted; no one, including our internal customer service or technical staff, can access your password.

We retain your personal information only for as long as necessary to provide you with our Services, comply with U.S. tax and commercial regulations, and resolve any potential disputes.

Age of Consent & Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. By using this site, you represent that you are at least the age of majority in your state or province of residence. If you believe a minor has provided us with data, please contact us immediately to have it removed.

Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms or independent product review blogs). We are not responsible for the privacy practices, content, or policies employed by those third parties. We encourage you to read their respective privacy statements before providing them with any personal data.

International Transfers

As a global D2C brand operating through Shopify, your information may be transferred to, and processed in, countries outside your own (including the United States and Canada). We ensure that all such data transfers comply with applicable data protection laws through legally recognized safeguards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Significant modifications will be communicated by updating the "Last Updated" date at the top of this page.

Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or need assistance, please reach out to our dedicated support team: