Find The Right Safety Answer Fast

Orders ship from our US warehouse within 2 business days. Standard shipping transit time is 5–8 business days. Total estimated delivery time is the processing time plus the transit time.

Your tracking number will be automatically updated and emailed to you within 24 to 48 hours after your package leaves our facility. You can use this number to monitor your delivery status in real-time.

Tracking activates when the carrier scans the package. Please allow up to 48 hours after receiving your tracking number; if it still shows nothing after that, contact support@ougist.com.

Yes — we offer quote-based bulk pricing for retailers, facilities, fleets and contractors. Visit our Wholesale Program page to request a quote.

Fire extinguishers contain pressurized dry chemical agents and are legally classified as Hazardous Materials (HAZMAT) under U.S. DOT regulations — ground shipping only, no air transport. We therefore cannot ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or military APO/FPO/DPO addresses.

We accept all major Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, and PayPal. Every transaction is encrypted. All prices are processed in US Dollars (USD).

Yes. Transactions are processed through industry-leading secure gateways. OUGIST never stores, views, or accesses your full card details.

Before shipment we accept full order cancellations and address adjustments free of charge — email support@ougist.com immediately. Once an order has been handed over to our carriers, it can no longer be cancelled or modified and must follow the standard return process.

Our return policy lasts 30 days from the date of delivery. Items must be unused and fully sealed — all safety pull-pins, commercial seals and tamper-evident tabs 100% intact — in original packaging, with a valid order number or receipt.

No. For legal and public safety reasons, any fire extinguisher that has been discharged (even partially) or has had its safety pin removed/tamper seal broken is strictly non-returnable, unless documented as Defective on Arrival.

Contact support@ougist.com within 48 hours of delivery with photo evidence. We will arrange a 100% Free Replacement (Resend) or issue a Full Refund, covering all return shipping and specialized HAZMAT handling costs.

Once your return is received and inspected, approved refunds are credited to your original payment method within 7 to 10 business days. Banking institutions may take additional processing days to reflect the credit.