OUGIST fire-safety guidance for everyday homes

OUGIST SAFETY CENTER

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Explore practical guides for choosing, placing and using fire-safety equipment across your home, kitchen, vehicle and workplace.

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FAQs

CLEAR ANSWERS, READY WHEN NEEDED

Search practical answers about shipping, orders, returns, warranty and everyday product support.

In an emergency, evacuate first and call 911. These guides do not replace advice from local fire authorities.

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When will my order ship, and how long does delivery take? Shipping

Orders ship from our US warehouse within 2 business days. Standard shipping transit time is 5–8 business days. Total estimated delivery time is the processing time plus the transit time.

How do I track my package? Tracking

Your tracking number will be automatically updated and emailed to you within 24 to 48 hours after your package leaves our facility. You can use this number to monitor your delivery status in real-time.

Why is my tracking status not updating or showing on the website yet? Tracking

Tracking activates when the carrier scans the package. Please allow up to 48 hours after receiving your tracking number; if it still shows nothing after that, contact support@ougist.com.

Do you offer bulk or wholesale purchasing? Wholesale

Yes — we offer quote-based bulk pricing for retailers, facilities, fleets and contractors. Visit our Wholesale Program page to request a quote.

Are there any shipping restrictions? Why can't you ship to AK, HI, or APO addresses? Shipping

Fire extinguishers contain pressurized dry chemical agents and are legally classified as Hazardous Materials (HAZMAT) under U.S. DOT regulations — ground shipping only, no air transport. We therefore cannot ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or military APO/FPO/DPO addresses.

What methods of payment do you accept? Payment

We accept all major Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, and PayPal. Every transaction is encrypted. All prices are processed in US Dollars (USD).

Is my payment information secure? Payment

Yes. Transactions are processed through industry-leading secure gateways. OUGIST never stores, views, or accesses your full card details.

Can I modify or cancel my order after placing it? Orders

Before shipment we accept full order cancellations and address adjustments free of charge — email support@ougist.com immediately. Once an order has been handed over to our carriers, it can no longer be cancelled or modified and must follow the standard return process.

What is your return policy? Returns

Our return policy lasts 30 days from the date of delivery. Items must be unused and fully sealed — all safety pull-pins, commercial seals and tamper-evident tabs 100% intact — in original packaging, with a valid order number or receipt.

Can I return a fire extinguisher that has been used or opened? Returns

No. For legal and public safety reasons, any fire extinguisher that has been discharged (even partially) or has had its safety pin removed/tamper seal broken is strictly non-returnable, unless documented as Defective on Arrival.

What should I do if my product arrives damaged or with low pressure? Warranty

Contact support@ougist.com within 48 hours of delivery with photo evidence. We will arrange a 100% Free Replacement (Resend) or issue a Full Refund, covering all return shipping and specialized HAZMAT handling costs.

How long does it take to process a refund? Returns

Once your return is received and inspected, approved refunds are credited to your original payment method within 7 to 10 business days. Banking institutions may take additional processing days to reflect the credit.