Privacy Policy

• Order information: name, billing/shipping address, email, phone number, and purchase history when you place an order.
• Payment information: processed securely by our payment gateways — we never store, view, or access your full card details.
• Device & usage data: IP address, browser type, pages visited, and referring links collected via cookies and similar technologies.
• Communications: emails, form submissions, warranty registrations and support conversations you send us.

• Fulfill and ship your orders, and send order confirmations and tracking updates.
• Provide customer support and process warranty registrations and claims.
• Send fire-safety tips, maintenance reminders and product updates when you subscribe (you can unsubscribe at any time).
• Improve our website, products and shopping experience through aggregated analytics.
• Prevent fraud and comply with legal obligations.

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features (like the shopping cart) may stop working correctly.

We share personal data only with the service providers needed to run our store: payment processors, shipping carriers, email service providers and analytics tools — each bound by their own privacy obligations. We do not sell your personal information.

Our store runs on Shopify's PCI-DSS compliant infrastructure with SSL encryption across all pages. While no online transmission is ever 100% secure, we apply industry-standard safeguards to protect your information.

You may request access to, correction of, or deletion of your personal data at any time by emailing support@ougist.com. California residents have additional rights under the CCPA, including the right to know what data we hold and to request its deletion. Marketing emails include an unsubscribe link in every message.

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it promptly.

Questions about this policy or your data? Email support@ougist.com or write to 21137 COMMERCE POINTE DR, WALNUT, CA 91789.