OUGIST Support Center
Get help choosing and using fire safety products.
Questions about an order, warranty registration, product specs, or home fire protection? Send us the details and our support team will route it to the right person.
Orders
Product guidance
Warranty support
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Most messages are reviewed within one business day. Include your order number for faster support.
Before you send a message
For shipping timelines, returns, and technical details, the fastest path may be one of these support routes.
01
Email support
support@ougist.com
02
Support hours
Mon - Fri, 9:00 a.m. - 6:00 p.m. PST
03
Helpful links
FAQs, warranty registration, track my order
Leave a message
Tell us what happened, which product you own, and how we can reach you.
